FAQ

Can I have something made especially for me?

Of course! I am happy to take individual orders! Please feel free to contact me in case you would like to request a custom order.

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Is the soutache jewelry from My Scrappy Ideas impregnated?

Soutache jewelry is delicate, therefore it requires protection during both shipping and daily use. Please note that all the jewelry that I make is impregnated with a special water-based impregnant for soutache. It protects against water and various kinds of stains. According to manufacturers leaflet, the impregnant does not irritate the skin.

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How can I expect my order to be packaged?

To assure a quick delivery and to minimize the shipping costs I am sending jewelry carefully packed in a flat carton packaging (please see example in the pictures) which is then inserted into a padded envelope. Everything to make sure you receive your high-quality product intact. Please contact me in case you would like your order to be packaged differently.

jewelry packaging

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When can I expect my order to be shipped?

The soutache jewelry is shipped worldwide from the Netherlands (Europe). Please allow 1-3 business days (after receiving the payment) for ready-made items to be posted. In case of custom orders, individually determined shipping time applies. During holidays, longer delivery times may apply. In case of any doubts, please contact me directly.

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What are the shipping costs?

Shipping costs are determined for each order individually. However, to give you an estimation, the costs for an average pair of earrings should not exceed:

3 EUR – for delivery within the Netherlands
6 EUR – for worldwide delivery

These amounts can vary based on the number and weight of shipped items.

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